Table of contents

Odevio is an AI-powered voice interview platform operated by DEUSE SRL, registered with the BCE under number BE 0654.792.659, with its registered office at Avenue Maurice Destenay 1, 4000 Liège, Belgium ("we", "us", "the Provider").

By creating an account or using the Odevio platform, you ("the Client") accept these Terms of Service in full. These Terms prevail over any other general conditions unless expressly agreed otherwise in writing.

1. Definitions

  • Platform: the Odevio web application, APIs, and all related services.
  • Subscription: the paid plan granting the Client access to the Platform for a defined period.
  • Respondent Data: any personal data of individuals who participate in interviews conducted through the Platform.
  • Content: interview templates, questions, evaluation criteria, and any other material created by the Client on the Platform.

2. Access and Account

The Client is responsible for maintaining the confidentiality of their account credentials. Any activity under their account is their responsibility. The Client must provide accurate and up-to-date information upon registration.

We reserve the right to suspend or terminate any account that violates these Terms, without prior notice in cases of serious breach.

3. Subscription and Pricing

Access to the Platform requires an active Subscription. Prices are quoted in euros and exclude VAT unless stated otherwise. We may revise pricing annually; any change will be notified at least 30 days in advance and will only apply to the next renewal period.

Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled by the Client before the renewal date. No refunds are issued for partial periods.

4. Payment

Invoices are payable within 15 days of their issue date, by bank transfer or any payment method made available on the Platform.

Late payment will automatically incur, without prior notice, interest at a rate of 12% per annum plus a fixed indemnity of 15% of the outstanding amount (minimum €100), in accordance with the Belgian Act of 2 August 2002 on combating late payment in commercial transactions.

Any dispute regarding an invoice must be notified in writing within 15 days of receipt. Payment of an invoice without objection constitutes acceptance.

5. Service Availability

We commit to reasonable efforts to ensure the Platform is available 24/7. This is an obligation of means, not of result. Scheduled maintenance will be communicated in advance when possible. We are not liable for interruptions caused by third-party services, network failures, or events beyond our control.

6. Client Obligations

The Client agrees to:

  • use the Platform lawfully and in accordance with its intended purpose;
  • ensure that all interview content and usage comply with applicable laws, including data protection, anti-discrimination, and any sector-specific regulations relevant to the Client's use case;
  • not attempt to reverse-engineer, copy, or extract the underlying technology of the Platform;
  • not use the Platform in any way that could damage, overload, or impair its functioning.

The Client is solely responsible for the legality of its processes and the content of its interviews.

7. Intellectual Property

The Platform, its source code, design, algorithms, AI models, and documentation remain the exclusive property of DEUSE SRL. The Subscription grants the Client a non-exclusive, non-transferable, revocable right to use the Platform for the duration of the Subscription.

Content created by the Client on the Platform remains the Client's property. We may use anonymised and aggregated usage data to improve the Platform, without identifying individual clients or candidates.

8. Data Protection

When processing Respondent Data on behalf of the Client, DEUSE SRL acts as a data processor; the Client remains the data controller. We process Respondent Data only on the Client's instructions and in accordance with the GDPR (Regulation EU 2016/679). We treat all Client data — personal or otherwise — as strictly confidential.

Upon termination of the Subscription, the Client may export their data within 30 days. After this period, data will be deleted, except where retention is required by law.

Full details on data collection, retention, sub-processors, security measures, and individual rights are set out in our Privacy Policy.

9. AI-Specific Transparency

The Platform uses artificial intelligence to conduct and analyse voice interviews across a variety of use cases, including but not limited to recruitment, UX research, market research, and medical or clinical intake. The Client acknowledges that:

  • AI-generated assessments and analyses are decision-support tools and do not constitute binding decisions of any kind;
  • the Client remains solely responsible for any action or decision taken on the basis of the Platform's outputs;
  • we continuously work to minimise bias in our AI models but cannot guarantee the complete absence of bias.

10. Liability

Our services are provided as an obligation of means. We are not liable for any indirect or consequential damages, including but not limited to loss of revenue, loss of data, loss of business opportunities, or claims from third parties.

To the fullest extent permitted by law, and except in cases of wilful misconduct, our total liability arising from or in connection with these Terms shall not exceed 10% of the amounts paid by the Client (excl. VAT) in the 12 months preceding the event giving rise to the claim.

11. Termination

Either party may terminate the Subscription at the end of the current billing period by providing written notice (email is sufficient) before the renewal date.

We may terminate or suspend access immediately in the event of a serious breach of these Terms by the Client, including non-payment.

Upon termination, the Client's access to the Platform ceases. Section 8 applies regarding data export and deletion.

12. Force Majeure

Neither party shall be liable for delays or non-performance caused by events beyond their reasonable control, including but not limited to natural disasters, cyberattacks, utility or internet outages, government actions, or pandemics. Obligations are suspended for the duration of the force majeure event.

13. Modifications

We may update these Terms from time to time. Material changes will be notified to the Client at least 30 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, it shall be replaced by a valid provision reflecting the original intent as closely as possible. The remaining provisions shall continue in full force and effect.

15. Governing Law and Disputes

These Terms are governed by Belgian law. In the event of a dispute, the parties shall first attempt to resolve it amicably. Failing that, the courts of Liège, Belgium shall have exclusive jurisdiction.

DEUSE SRL
Avenue Maurice Destenay 1, 4000 Liège, Belgium
BE 0654.792.659
Contact: sales@odevio.com